Terms of Service
1. About Fusion Creative
Fusion Creative is a content and marketing agency operated by Jay Williams, registered in the United Kingdom. We provide short-form video production, social media management, website design, paid advertising, and branding services.
2. Services
When you engage Fusion Creative, we will provide a proposal outlining the scope of work, deliverables, timeline, and investment. Work begins once the proposal is accepted and any agreed deposit is paid. All deliverables remain the property of Fusion Creative until full payment is received, at which point ownership transfers to the client.
3. Content and intellectual property
Content we create for you (videos, graphics, copy) becomes yours once paid for in full. We reserve the right to use completed work in our portfolio, case studies, and marketing materials unless you request otherwise in writing. Stock assets, fonts, and third-party tools used in production remain subject to their own licence terms.
4. Payment terms
Unless otherwise agreed: 50% deposit before work begins, 50% on completion. Invoices are due within 14 days of issue. Late payments may incur a fee of 2% per month on the outstanding balance. We reserve the right to pause work if payments are overdue.
5. Revisions
Each project includes a reasonable number of revisions as outlined in the proposal. Additional revisions beyond the agreed scope may be charged at our standard hourly rate.
6. Cancellation
Either party may cancel with 14 days written notice. If you cancel after work has begun, you are responsible for payment of all work completed up to the cancellation date. Deposits are non-refundable once work has commenced.
7. Social media accounts
If we manage your social media accounts, you retain full ownership and access at all times. We will never change passwords, lock you out, or claim ownership of your accounts. Upon termination, we will hand back all access immediately.
8. Results
While we work to deliver the best possible outcomes, we cannot guarantee specific results (follower counts, view numbers, revenue increases). Social media performance depends on many factors outside our control including platform algorithms, market conditions, and content timing.
9. Confidentiality
We will keep your business information confidential. We will not share your data, strategy, or analytics with third parties without your permission. The same applies in reverse: any proprietary methods, tools, or processes we share with you remain our intellectual property.
10. Liability
Our total liability for any claim arising from our services is limited to the amount you have paid us for the specific project in question. We are not liable for indirect, incidental, or consequential damages.
11. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
12. Changes
We may update these terms from time to time. The latest version will always be available at fusioncreative.uk/terms.
Contact
For any questions about these terms, please contact us at jay@fusioncreative.uk.